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Returns

Easy Returns:

  • We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). Our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable.
  • If Wrong Item or Merchandise Was Shipped:
    - We will provide a free prepaid return shipping label and reshipped correct item or merchandise at our expenses 
  • If Product Arrive Damaged (package is beat/torn up, smashed or destroyed):
    - REFUSE package or crate (please write DAMAGED on Freight "BOL" Billing Of Landing) if arrived damaged 
    - Contact shipping carrier immediately or refuse shipment at the time of delivery
    - Inspect item immediately Prolinemax will not be responsible for any damage occurred after signed for delivered merchandise in good condition 
    - Please contact Prolinemax Support Team at 1.626.401.9887 or
    email for assistance
  • Buyer is responsible for all return costs: shipping, packaging and insurance (to insure/cover for damage during return)
  • All Returns Must Have RMA# (Return Merchandise Authorization Number):
    - RMA# (Return Merchandise Authorization Number) are valid for 10 days from the day it was issued. If return product(s) is not received within 10 days
    additional charges may be applied or may make your product(s) nonreturnable
    - Please contact Prolinemax Support Team 1.626.401.9887 for RMA#
    - Return item must be in the condition when it was delivered, new and in original packaging
    - All returns must be prepaid freight
    - We will refuse any return shipment without RMA# or package send COD or Freight Collect
     

Products Not Eligible For Return: 

  • Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
  • Any product that has been assembled, installed, modified or used in any way.
  • Any product that is not in resalable condition.
  • Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by Prolinemax
  • Any product that is not in the original box with sufficient packaging materials.