Return & Refund Policies
RETURNS & REFUNDS
Our products are eligible for returns within 30 days of delivery.
Please review the information below before starting a return.
1. RETURNS
To be eligible for a return, products must be new, unused, unassembled, unmodified, and returned in their original packaging with all included accessories, manuals, documentation, and materials.
- Returns are subject to a 20% restocking fee.
- Original and return shipping costs are non-refundable. For products originally shipped free of charge, our actual outbound shipping cost will be deducted from the refund.
- Customers are responsible for return shipping, packaging, and insurance.
2. HOW TO START A RETURN
All returns require a Return Merchandise Authorization (RMA) number before being shipped.
- To request an RMA, contact the PROLINEMAX Support Team at 1.626.401.9887 or info@prolinemax.com.
- Returns received without a valid RMA, sent COD, or sent freight collect will not be accepted.
3. DAMAGED OR INCORRECT ORDERS
Please inspect your shipment within 48 hours.
- If you receive the wrong item, contact PROLINEMAX. We will provide a prepaid return shipping label and arrange shipment of the correct item at no expense.
- If a package or freight shipment arrives visibly damaged, note the damage wherever possible and note the damage on the carrier's delivery documentation or on the Bill of Lading. Contact the carrier and PROLINEMAX Support Team promptly for assistance.
PROLINEMAX is not responsible for damage occurred after merchandise has been accepted and signed for or delivered in good condition.
4. PRODUCTS NOT ELIGIBLE FOR RETURN
The following products are not eligible for return:
- Clearance, inventory-sale, specially discounted, custom-quoted, custom-made, or special-order products
- Products that have been assembled, installed, modified, or used
- Products returned without a valid RMA number
- Products without their original packaging or sufficient packaging materials
- Additional product-specific return restrictions may apply where stated on the product page.
5. REFUNDS
- Once your return is received and inspected, we will process your refund.
- Refunds will be issued for the product purchase price, less any applicable restocking fees, shipping costs, or other charges outlined in this policy.
- Refunds may take 5-10 business days to be fully processed and reflected in your account.
6. QUESTIONS ABOUT A RETURN?
If you have questions about eligibility or need help with a return, contact the PROLINEMAX Support Team before shipping your product.